Exchanges & Returns

1. We only offer size or color exchanges.
2. ⁠Items must be returned in perfect condition, unworn, unwashed, tags intact, free from tains/scents, and in original packaging
3. ⁠We do not offer refunds. However, store credit may be issued ed under specific condition.

Timeframe for Exchanges

We understand that the outfit may not always be perfect. You have 24hours from the time of delivery to notify us if you’ll like to initiate an exchange. Kindly reach out via email at Bechiqltd@gmail.com, CONTACT@KATARINABYBECHIQ.COM or send us a message on WhatsApp 08155009221

Conditions for Exchanges
1. To qualify for an exchange, items must be returned in their original condition, tags intact, no stains or scents and in their original packaging
2. ⁠Exchanges are subject to the availability of your requested size or color. If unavailable, store credit may be issued Proof of purchase (receipt or confirmation email) is require
3. ⁠Returns outside the 24-hour window will not be accepted. 72hrs for outside Benin. 10 days after date of delivery outside Nigeria.

Damages or Shipping Errors
Please inspect your order upon delivery. If you recieve a defective, damaged, or incorect item, contact us immediately. We’ll arrange for a replacement (Delivery at no cost to you)

Non-returnable Items
1. We do not accept returns on the following:
Intimates (e.g bodysuits, etc.) 
2. Worn or washed items  
3. ⁠Items bought on sale
4. ⁠Items without original tags/packaging
5. ⁠ Stained or Scented Items (Perfume, makeup, deodorant, food stains, etc.)
6. ⁠Items Returned after the 24/48 hours window

Refunds
Refunds are not available. However, store credit may be issued at our discretion for eligible cases.

Return Shipping Responsibility
1. The item(s) MUST physically be in our possession within the above time frame for the item to qualify for an exchange or refund. There are no exceptions to this rule.
2. Items purchased/picked up and/or fitted in store cannot be returned/exchanged/refunded.
3. Items bought online cannot be swapped for items in store.

CHARGES:
* We do not offer shipping labels which means that the customer is responsible for sending the item/s back to us 
* In the case of an exchange, the customer is required to pay for any further delivery fee required 
* ⁠The re-delivery fee is the same cost as the initial shipping fee charged when the item was first ordered

Understanding This Policy
This policy applies to all purchases. We encourage you to read it carefully to help ensure a smooth and respectful exchange process.

CONTACT OUR TEAM
Phone: 07077100955, WhatsApp: 08155009221 
Email @Bechiqltd@gmail.com OR  contact@katarinabybechiq.com